POLICY
Last updated: May 28, 2026
Two options at checkout. Pick what suits the order.
The free regular shipping threshold is calculated on the order subtotal before tax. Multi-item or bulk orders qualify the same way as single high-ticket items. If your subtotal is $50 or more, the regular option costs nothing at checkout.
We aim to ship every order within 2 business days of placement. Weekends and US federal holidays do not count toward this window. If we cannot ship within 30 days of your order for any reason, we will email you with the new estimated date and you can wait or request a full refund per the FTC Mail Order Rule.
Orders ship from US warehouses operated by our fulfillment partner. Every product we list is sourced from US-stocked inventory; we verify warehouse origin per SKU at the time we onboard it. In the rare case that an item is unexpectedly out of US stock when your order is placed, we will email you before fulfilling and give you the choice to wait, swap or refund.
All 50 US states and US territories including APO/FPO/DPO military addresses. International expansion is on the roadmap. Get on the email list if you are outside the US and we will let you know when we open.
Please double-check the shipping address before placing the order. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will email you to confirm the correction and reship. The reship is free if the error was ours and charged at the regular shipping rate if the address you provided was the cause.
We ship to PO boxes. Some carriers may not deliver large or hazardous items to PO boxes; for those, we will email you to confirm an alternative address. Packages that are refused at delivery are treated as a return: we refund the order total minus actual shipping cost.
We email tracking the moment it is available, usually within 24 hours of dispatch. The email includes a link you can check at any time. If tracking has not moved in 48 hours, reply to that email and we will chase it.
If your tracking shows "delivered" but the package is not there, give it 24 hours. Carriers sometimes mark early. After that, email [email protected] and we will either reship or refund.
Reply to your order confirmation with a photo within 7 days. We reship same day, no questions, no return required.
[email protected]. We read every email, usually reply within a few hours, always within 24.
