Returns.

Returns happen. We get it.

30 days from delivery. Any reason. We email a prepaid USPS label. $5.99 is deducted from your refund to cover the return shipping. Returns for damage in transit or skin reactions are always free.

How to start a return

1. Email [email protected] with your order number and which products you are returning.
2. We will reply within 24 hours with a prepaid USPS return label.
3. Pack the item, used or unused, with a copy of your order number.
4. Drop it at any USPS location. Keep the receipt.
5. We refund once the label scans as accepted by USPS. See timing below.

What is returnable

Almost everything. We accept used products. Beauty is personal and we would rather take a return than have you stuck with something that did not work.

What is not

• Items returned after 30 days from delivery.
• Items damaged by the customer, such as dropped devices or broken glass bottles.
• Opened hydrocolloid patches, sheet masks and other single-use sanitary items, for hygiene reasons.
• Promotional or free items received as part of a campaign or order minimum.

What happens to returned products

Used beauty products that come back to us are destroyed. We never resell used cosmetics. This is both an FDA requirement and our own standard. Unopened items in original sealed packaging may be returned to inventory.

If it broke in shipping

Do not return it. Email us a photo within 7 days and we will reship at no cost. Save yourself the trip.

If it gave you a reaction

Stop using it immediately. Email us with a photo and a brief description. We refund without requiring the product back. Your skin should not have to deal with this twice. We log these reports as required by MoCRA cosmetics-safety rules; this helps us spot issues across customers.

Refunds

Refunds are issued to your original payment method. We process the refund within 1 business day of accepting the return. Stripe (our payment processor) typically posts the credit to your card or bank within 5 to 10 business days. If 10 business days pass and you have not seen it, email us with your bank name and we will help track it.

Refund of original shipping

Original shipping charges are refundable if the return is the result of our error (wrong item shipped, defective product, damage in transit) or a skin reaction. For change-of-mind returns the original shipping cost is not refunded.

Exchanges

We do not process direct exchanges. Return the original and place a new order. It is faster.

Restocking fees

None. The $5.99 return-label fee is the only deduction on change-of-mind returns.

Chargebacks

If you dispute a charge with your bank before contacting us, we may need to pause your refund while the dispute resolves. Reaching out to [email protected] first is almost always faster and easier for everyone.

Subscription cancellation

We do not currently offer subscriptions. If we add them, cancellation will be one click in your account.

Questions

[email protected]. We respond to returns the day they come in.